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Frequently Asked Questions

Answers for Modern Hoteliers

  • Yanolja Cloud Solution is the hotel platform 33,000+ hotels in 170+ countries run on. One login covers property management, channel distribution, direct bookings, payments, F&B, revenue management, and an AI concierge. Built in-house as one system, not a bundle of acquired tools.

  • Independent hotels, boutique hotels, resorts, hotel chains of 5 to 50 properties, hostels, and serviced apartments. From 10 rooms to 500+. From one property to fifty.

  • Yanolja Cloud Solution operates at the largest global scale in the category: 33,000+ hotels, 600,000+ rooms, 170+ countries, 50+ languages, and 105+ regional support centers. Every product is built in-house on a single data layer, so the PMS, channel manager, website, booking engine, payments, POS, and AI concierge share the same guest, the same inventory, and the same folio in real time.

  • Yes. Yanolja Cloud Solution Website Builder creates fully hosted, mobile-first hotel websites with the booking engine built in. No developer needed. No separate hosting. Branded to your hotel. SEO-ready. Live in days.

  • One payment gateway across rooms, F&B, and direct bookings. Settles into one account. Reconciles automatically into the PMS. 120+ payment methods supported. PCI-DSS Level 1 certified.

  • A branded, mobile-first space your guests use throughout their stay. Check-in, room service, requests, spa bookings, late checkout, feedback. Pulse AI answers inside it 24/7, in any language. Works in any browser. Runs on any phone. No app download.

  • Yes. We run hotels with as few as 10 rooms. The same platform used by 50-property groups is available to single-property owners, with the same support and the same onboarding.

  • Yes. Most hoteliers start with YCS PMS or YCS Channel Manager, then add the rest as they need it. Every product works on its own and gets more powerful when combined.

  • PCI-DSS Level 1. SOC 2 Type II. ISO 27001. GDPR compliant. Encrypted in transit and at rest. 99.99% uptime. Hosted on AWS.

  • 160+ distribution channels (OTAs, GDS, metasearch), 120+ payment gateways, and 650+ third-party integrations across accounting, door locks, POS hardware, and fiscal printers. Plus an Open API for anything custom.

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