How Boutique Hotel Palacio grew direct bookings with TripConnect

Profile

Located only two blocks from Catedral Primada of America and amidst all the historical and cultural sightseeing of the first city ever built in the New World, Boutique Hotel Palacio is the ideal choice for all travelers who are keen to explore monuments, museums, classical and modern art exhibits, as well as live concerts in this welcoming country called the Dominican Republic.

The Challenge

The hotel management earlier used another cloud-based system for managing the property as well as selling the rooms.

Unfortunately, the system they were using wasn’t competent enough to satisfy their needs in terms of customer care. They were clear about one thing – they wanted to stick to a cloud-based system like YCS Absolute, which requires a simple internet connection and can be accessed from anywhere, anytime.

The Solution

Boutique Hotel Palacio is an esteemed client of YCS Technosys in Santo Domingo, Dominican Republic. YCS Absolute, along with YCS Centrix and YCS Reservation, offered a comparatively easy-to-understand and engaging layout for this bed & breakfast management.

The hotel management was sure about one thing – they considered TripAdvisor a great resource for guests and TripConnect a prudent way to obtain a high number of web searches without paying hefty commissions to OTAs. YCS Technosys, being a premium TripConnect partner, convinced them to seal the deal with YCS PMS.

The Result

Boutique Hotel Palacio has now been enjoying YCS PMS continuously for two and a half years and has been witnessing significant gains in terms of direct bookings. The benefits they have experienced after switching to YCS PMS are multitudinous. With the integration of the web booking engine and TripConnect, Boutique Hotel Palacio is happy to get exactly what they always desired.