How Cremorne Point Manor drove a 21% revenue hike

A quick overview

The 30-room property, Cremorne Point Manor, was struggling to administer its day-to-day operations and manage its inventory distribution simultaneously. Having no proper reporting formats or records from previous years, they weren’t able to implement their strategic plans to improve business performance. Adapting YCS solutions for their property simplified their operations to a major extent, after which they were able to achieve a considerable increase in revenue.

About Cremorne Point Manor

“One of Sydney’s oldest hotels,” set in an elegant 19th-century Federation building, Cremorne Point Manor is a 4-star boutique hotel commanding a beautiful view of the harbor and Mosman Bay. Attracting families on vacation, corporate travelers, and foreign tourists, the hotel offers facilities such as dining, a guest kitchen, a DVD library, and laundry, in addition to accommodation.

What were they looking for?

Cremorne Point Manor was looking for a simplified process for its day-to-day routine. Now and again, they faced inaccurate calculations prone to manual errors, delayed decisions, and unhappy guests, which finally led them to begin their search for a complete package of solutions.

They sought a system that would let them manage their hotel operations and inventory distribution altogether from a single place.

“We also wanted to try our luck in the direct booking game, which made us need a centralized supervision method from anywhere,” commented Asher.

How and why did they opt for YCS as their technology partner?

On account of their inherent need to streamline the workflow at their premises through seamlessly integrated solutions with a robust reporting system, they came across YCS after trying and testing several other solutions in the market.

They enrolled for a free trial and, within a few days, were ready with a final decision to go with YCS for their property, choosing YCS Absolute online PMS, YCS Reservation booking engine, and YCS Centrix hotel channel manager.

YCS was open to providing third-party integrations, 24x7 support, and free online product training, which proved to be a turning point for the boutique hotel.

21% hike in their hotel revenue post implementing YCS

A happy customer since September 2015, Cremorne Point Manor witnessed an outright transformation in its business operations.

“The best part is the flawless integration between all three systems. I can keep an eye on the operations and transactions from wherever I am, without having to worry. The staff is also easily accustomed to the working of the systems, which has made it extremely easy for us to focus on guest experience,” Asher said.

The smooth and quick onboarding helped

Looking forward to a systematic onboarding process, Cremorne Point Manor was absolutely impressed with YCS’s organized onboarding, clear communication, and precise implementation.

YCS not only provided them with solutions, but they were also assigned a dedicated account manager who, in turn, gave them a complete turnkey system to get started with.

“Our account manager guided us at each step as my staff and I were getting a detailed understanding of the systems. He constantly ensured that we weren’t stuck anywhere with operations,” said Asher.